Terms & Conditions

Welcome to BharatYatra ("Platform", "we", "us", or "our"), accessible via https://bharatyatra.in and associated domains, subdomains, mobile-responsive interfaces, and micro-applications. These Terms and Conditions ("Terms") constitute an electronic record in terms of the Information Technology Act, 2000 and the rules thereunder, forming a legally binding contractual covenant entered into between you ("User", "Traveller", "Customer", or "you") and the operating entity of BharatYatra.

By accessing, browsing, registering for an account, generating AI itineraries, saving trips, interacting with our travel assistants (including Nexi AI), or making booking requests through BharatYatra, you acknowledge that you have read, understood, and unconditionally agree to be bound by these Terms, together with our integrated Privacy Policy and all applicable statutory rules and notifications issued under the laws of India.

BharatYatra is an advanced travel discovery, personalization, and journey coordination technology ecosystem engineered to streamline authentic exploration across India, with an elevated initial repository centered on the cultural, natural, and spiritual circuits of Gujarat.

Technology Intermediary Status: BharatYatra operates strictly as an electronic technology platform and intermediary within the statutory definition of the Information Technology Act, 2000. Unless explicitly certified in writing for a specific licensed package, BharatYatra is neither a direct carrier, airline, hotelier, nor fleet operator.

To be eligible to access BharatYatra or register an account, you represent and warrant that:

• You are at least 18 years of age (or the age of majority in your jurisdiction) and possess full legal capacity to enter into a binding contract pursuant to the Indian Contract Act, 1872.
• Minors (individuals under 18 years) may only utilize the Platform under the active supervision and explicit consent of a parent or legal guardian who accepts these Terms on their behalf.
• You are not barred from receiving travel or digital services under the laws of India or any applicable foreign jurisdiction.
• All information submitted during registration (including legal name, email address, and mobile number) is truthful, accurate, and kept updated.

When registering with BharatYatra (whether through Google OAuth single sign-on or direct email authentication), you are solely responsible for safeguarding the credentials and authenticated tokens of your device.

You agree to notify BharatYatra immediately via pandyakaushal294@gmail.com upon discovering any unauthorized entry, credential breach, or suspicious activity. You remain entirely liable for all activities, booking requests, and transactions initiated under your verified session until written notification has been formally delivered to our security desk.

All passenger names, contact numbers, email addresses, age declarations, and identification numbers entered during itinerary planning or checkout must match exactly with valid Government-issued photo identification (such as Aadhaar Card, Passport, Voter ID, or Indian Driving Licence).

Carriers, hotels, and protected wildlife sanctuaries (including Sasan Gir Forest Lion Safari and Rann of Kutch border check-posts) strictly cross-verify traveller identity against booking vouchers. BharatYatra shall not be held liable for denied entry, boarding refusal, or cancellation charges arising from spelling errors, age discrepancies, or false representations provided by the user.

BharatYatra incorporates state-of-the-art algorithmic models and generative artificial intelligence to synthesize custom trip plans, route estimations, dining recommendations, and multi-day circuits.

While our editorial and research teams strive to maintain accurate, up-to-date landmark directory profiles across Gujarat and India, operational guidelines set by governmental bodies (such as Gujarat Tourism, Archaeological Survey of India, and Forest Department authorities) are subject to revision without prior notice.

Users bear sole responsibility for obtaining required entry permits (e.g. Dhordo Rann permit), adhering to cultural dress codes at sacred religious sites (such as Somnath, Dwarkadhish, and Palitana temples), and adhering to local environmental regulations.

When you reserve hotel rooms, bus seats, train tickets, domestic flights, or local cultural activities through BharatYatra, the contract of carriage or hospitality service is formed directly between you and the respective third-party service provider ("Travel Provider").

Your booking is subject to the specific terms, conditions, check-in rules, baggage allowances, and tariff restrictions established by that Travel Provider. BharatYatra does not control the physical premises, transport vehicles, staff conduct, or on-ground service quality of independent operators.

Submitting a booking request or generating an itinerary does not constitute an immediate confirmed reservation. A booking is only legally confirmed when:

1. The applicable transaction payment has been successfully authorized and settled.
2. The respective Travel Provider has confirmed real-time inventory allocation.
3. BharatYatra has dispatched an official booking confirmation voucher containing a valid reference identifier (e.g., BY-CF-XXXXX).

In the rare event that inventory becomes unavailable between selection and payment settlement, the transaction will be cancelled and any debited funds will be refunded pursuant to Section 11.

All monetary values on BharatYatra are quoted in Indian Rupees (INR / ₹). Pricing displays clearly delineate the base rate, applicable Goods and Services Tax (GST: 12% or 18% as statutory), and any statutory levies or platform convenience fees prior to final payment authorization.

Transactions are routed through Reserve Bank of India (RBI) authorized payment gateway partners (such as Razorpay, UPI rails, credit/debit cards, and scheduled commercial banks). BharatYatra does not store sensitive cardholder authentication data (CVV/PIN). You agree to comply with your issuing bank's multi-factor authentication (OTP/SMS) requirements.

Cancellation eligibility, change windows, and applicable refund percentages are governed by the specific fare rules displayed at the time of purchase and the policies of the respective Travel Provider:

Convenience & Gateway Fees: Technology convenience fees or gateway surcharges incurred during initial transaction processing are non-refundable unless cancellation resulted directly from a technical failure attributable to BharatYatra. Disputed debits must be reported within 14 calendar days to pandyakaushal294@gmail.com.

You agree not to engage in any of the following prohibited activities:

• Making speculative, fraudulent, or false booking requests or hoarding inventory without genuine intent to travel.
• Using automated scraping, bots, crawlers, or algorithmic extraction tools to index or republish BharatYatra proprietary directory content.
• Attempting to probe, scan, or breach platform security defenses, rate limit guards, API endpoints, or database structures.
• Submitting defamatory, obscene, infringing, or illegal material through reviews, feedback forms, or chat interfaces.
• Impersonating another individual, travel agent, or government official.
• Reselling or commercializing BharatYatra AI trip construction plans without explicit commercial licensing.

All content included on BharatYatra—including software code, text, graphics, landmark dossiers, photographs, logo marks, user interface design, audio elements, and algorithmic prompts—is the intellectual property of BharatYatra or its licensors and is protected by the Copyright Act, 1957, the Trade Marks Act, 1999, and international intellectual property conventions.

You are granted a limited, personal, non-exclusive, non-transferable, and revocable licence to access and view the Platform for personal, non-commercial travel planning purposes only.

When you submit reviews, travel tips, photos, or itinerary feedback to BharatYatra, you grant us a worldwide, perpetual, royalty-free, non-exclusive licence to publish, adapt, translate, and display such content across our platform ecosystem.

You represent and warrant that you own or possess all requisite rights to the content you submit and that your submissions do not infringe any third-party privacy, publicity, or intellectual property rights.

Your privacy and the security of your personal data are paramount to BharatYatra. We process personal and booking data in compliance with applicable Indian data protection principles, including the Information Technology Act, 2000 and the Digital Personal Data Protection Act, 2023 (DPDP Act).

BharatYatra strives to ensure continuous 24/7 platform availability. However, digital services may be subject to scheduled maintenance, cloud infrastructure updates, telecommunication disruptions, or third-party global distribution system (GDS) API downtimes.

BharatYatra is provided on an "as is" and "as available" basis without warranties of uninterrupted uptime or immediate latency resolution during unexpected internet backbone outages.

To the maximum extent permitted under applicable Indian law (including the Consumer Protection Act, 2019 and Section 73 of the Indian Contract Act, 1872):

• BharatYatra shall not be liable for indirect, incidental, special, punitive, or consequential damages, including loss of profits, vacation time, missed connecting transit, or emotional distress.
• BharatYatra is not liable for acts, omissions, delays, mechanical breakdowns, overbooking, strikes, or insolvencies of independent third-party carriers, hotels, or experience suppliers.
• In any event, BharatYatra's aggregate liability arising out of or related to these Terms or your use of the Platform shall not exceed the convenience fee retained by BharatYatra for the specific transaction giving rise to the claim, or INR 1,000 (One Thousand Indian Rupees), whichever is higher.
• Nothing in these Terms limits or excludes liability for death, personal injury, fraud, or gross negligence where such limitation is prohibited by statutory law.

To the extent permitted by law, you agree to defend, indemnify, and hold harmless BharatYatra, its affiliates, directors, officers, employees, and software maintainers from and against any claims, liabilities, damages, losses, and reasonable legal expenses arising out of:

• Your willful violation of these Terms or applicable statutory laws.
• Your infringement of any third-party intellectual property or privacy right.
• Fraudulent conduct or false passenger declarations made during booking.

BharatYatra reserves the right, in its sole discretion and without liability, to suspend, disable, or terminate user accounts or restrict access to the Platform upon reasonable belief of:

• Material breach of these Terms or suspected fraudulent activities.
• Payment defaults, unauthorized chargeback initiations, or abusive usage of automated agents.
• Conduct detrimental to fellow travellers, suppliers, or the operational integrity of the Platform.

In accordance with the Consumer Protection Act, 2019, the Consumer Protection (E-Commerce) Rules, 2020, and the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021, BharatYatra has established a formal consumer grievance redressal mechanism.

BharatYatra reserves the right to amend, update, or replace any part of these Terms from time to time to accommodate platform advancements, new travel features, or statutory regulatory directives.

Any updates become effective immediately upon posting to this URL. The "Last Updated" date reflects the most recent revision. Your continued use of the Platform following published modifications constitutes your binding acceptance of the revised Terms.

These Terms and any dispute, controversy, or claim arising out of or relating to your use of BharatYatra shall be governed by, interpreted, and construed exclusively in accordance with the substantive laws of the Republic of India, without giving effect to conflict of laws principles.

Subject to statutory consumer court jurisdictions where mandatory under the Consumer Protection Act, 2019, you agree that the competent civil courts situated at Ahmedabad, Gujarat, India shall possess exclusive territorial jurisdiction over any legal proceedings arising hereunder.

If you have questions, comments, or require assistance regarding these Terms, you may reach our administrative and support team through the following official channels:

These Terms and Conditions are effective as of October 28, 2026.

Document Version: 1.0.0 (Pan-India & Gujarat Travel Release).