Refund Policy

At BharatYatra, every eligible refund is processed with complete transparency and financial integrity. We ensure that eligible refunds resulting from approved cancellations, double debits, or operator service failures are remitted back to travelers strictly in compliance with Reserve Bank of India (RBI) guidelines.

Once a refund request is approved by our operations audit desk:

• Platform Authorization: Refund orders are verified and dispatched to our banking gateway within 24 to 48 business hours.
• Source Credit Turnaround: Banks and card networks typically credit the funds to your original payment method within 5 to 7 business days.
• UPI & NetBanking: UPI refunds frequently reflect within 24 to 48 hours depending on issuing bank settlement batches.

Important Note: Refunds are remitted exclusively back to the original source payment instrument (card, UPI ID, or bank account) used during checkout. Third-party cash or alternative account payouts are not permitted under Anti-Money Laundering (AML) regulations.

If your account is debited during checkout but the platform fails to issue a booking confirmation voucher (due to momentary bank gateway timeouts or network interruption):

• The payment gateway initiates an automated reconciliation.
• Debited funds are automatically reversed to your bank account within 3 to 5 business days without requiring manual application.
• If the credit does not reflect after 5 business days, email our finance desk at pandyakaushal294@gmail.com with your bank transaction UTR / Reference Number for priority investigation.

Where a multi-service itinerary is cancelled partially (e.g., retaining hotel stay but cancelling bus transfer), refunds are calculated on an itemized basis after deducting applicable supplier cancellation charges and applicable statutory taxes.

If you believe a refund has been calculated incorrectly or delayed past standard banking timelines, please contact our Grievance Desk at pandyakaushal294@gmail.com or phone +91 96242 82521. We guarantee a formal response within 48 hours.